Refund policy

Thank you for considering Rock and Rose Motel as your preferred shopping destination. We want to make sure that you are completely satisfied with your purchase. As such, we have formulated the following returns policy to ensure a smooth and hassle-free experience for you.

1. Returns We accept returns of any product within 30 days of the purchase date. To be eligible for a return, the product must be in its original condition and packaging, and you must have the original receipt or proof of purchase.

2. Exchanges If you need to exchange a product for a different size, color, or style, we are happy to assist you. We accept exchanges within 30 days of the purchase date. To be eligible for an exchange, the product must be in its original condition and packaging, and you must have the original receipt or proof of purchase.

3. Refunds We offer refunds on products that are faulty, damaged, or not as described. If you are not satisfied with your purchase, please contact us within 30 days of the purchase date to arrange a refund. We will process your refund as soon as we receive the returned product. Please note that the refund will be made using the same method of payment used for the original purchase.

4. Shipping costs Shipping costs are non-refundable, and customers are responsible for the cost of return shipping.

5. Exceptions Some products are not eligible for returns, exchanges, or refunds, including but not limited to personalized items, perishable goods, and gift cards. Please check the product description or contact us if you are unsure whether a product is eligible for a return or exchange.

We take pride in the quality of our products and customer service. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us. We are always here to assist you.